Job Description:
We’re looking for a proactive and empathetic Customer Support Representative to assist BetaNet clients in resolving inquiries and technical issues. The ideal candidate will ensure a positive customer experience and uphold our reputation for outstanding service.
Responsibilities:
Respond to customer inquiries via phone, email, and chat.
Troubleshoot technical issues and provide step-by-step guidance.
Escalate complex problems to the appropriate departments.
Maintain accurate records of customer interactions.
Provide feedback to improve customer satisfaction.
Job Category: Customer Service
Job Type: Full Time
Job Location: Remote